PATIENT CARE COORDINATOR

The property

JOB SUMMARY

Responsible for direct interaction with the patients to ensure that their needs are given proper attention within a reasonable period of time.

DUTIES & RESPONSIBILITIES

  1. Checks the cleanliness and orderliness of the entire clinic premises.
  2. Ensures the availability of reading materials and checks the audibility of the sound system.
  3. Performs triaging functions.
  4. Implements the monthly promotional activities of the clinic and coordinates closely with Marketing Department for brochures, publications, etc.
  5. Reports to the Admin Assistant defective clinic facilities found.
  6. Correctly classifies patients.
  7. Correctly completes all entries needed for patient registration both on electronic format and hard copies.
  8. Correctly directs patient to appropriate unit.
  9. Attends to ECU patient attentively and with special care.
  10. Monitor patient flow to ensure all patients are attended to by clinic staff without unnecessary delay.
  11. Initially addresses all patients’ complaints tactfully and effectively.
  12. Accomplishes and submits the PCC Daily Log Sheet for signing by the Clinic Manager every day.
  13. Make sure that client satisfaction survey forms are properly filled up by patients and submitted weekly to QA Manager.
  14. Prepares monthly summary of client satisfaction survey for submission to QA Manager.
  15. Provides patients with immediate information as to the daily clinic schedules of doctors, telephone numbers of all clinics, etc.
  16. Effects control over all medical representatives and ensure that they strictly observe the pertinent company rules and regulations while inside the clinic.
  17. Exercises pro-activeness in patient care approach.
  18. Keeps abreast of the patients waiting status in the clinic.
  19. Assists the Clinic Manager in attending to the inquiries/needs of the affiliated doctors.
  20. Performs other duties assigned from time to time by the clinic Officer/Clinic Manager.

QUALIFICATION

  • Candidate must possess at least a Bachelor’s/College Degree in Nursing or any medical related courses.
  • Minimum of 1 year related work experience.
  • Strong analytical skills and keen to details.
  • Highly-organized and has a strong sense of ownership.
  • Must have strong written and verbal communication skills.
  • Provide proactive measures on delinquent accounts.
  • Results-oriented and can work well under pressure.
  • Knowledge in finance-related programs will be an advantage.
  • Knowledge in organizational policies, procedures and system.

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