CUSTOMER RELATIONS STAFF

The property

JOB SUMMARY

Responsible for ensuring that the patients are provided with proper assistance as to their consultation needs.

DUTIES & RESPONSIBILITIES

  1. Ensure all needed files, form, materials, supplies and equipment are available or within easy access to efficiently serve patient needs (HMO forms, APE/PEE/ECU) forms, etc.
  2. Ensures that all patients receive quality customer service upon entry to the clinic.
  3. Performs triaging functions.
  4. Correctly classifies patient.
  5. Correctly completes all entries needed for patient registration both on electronic format and hard copies.
  6. Correctly directs patient to appropriate unit.
  7. Monitors weekly inventory of all clinic forms (HMO) and supplies used for replenishment purposes.
  8. Attends regular staff meeting.
  9. Participates in a monthly staff development program.
  10. Submits required report to Clinic Officer/QA Manager.
  11. Performs other related tasks assigned by the Clinic Officer/Clinic Manager from time to time.

QUALIFICATION

  • Candidate must possess at least a Bachelor’s/College Degree in Mass Communication or any related courses.
  • Minimum of 1 year related work experience.
  • Strong analytical skills and keen to details.
  • Highly-organized and has a strong sense of ownership.
  • Must have strong written and verbal communication skills.
  • Provide proactive measures on delinquent accounts.
  • Results-oriented and can work well under pressure.
  • Knowledge in finance-related programs will be an advantage.
  • Knowledge in organizational policies, procedures and system.

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