27 Apr Healthway’s business: Flexibility and Adapting Accessibility
When it comes to risk, Howden Philippines’ CEO Jeremy Jacob Abaño is no stranger. Before joining the UK-based insurance broker group as their top executive, Abaño was a risk engineer and adviser on the non-life side.
“I evaluate risks for a living but these risks are of companies, risks of our client operations and anything in connection with our company’s operations,” Abaño said in an interview. But although this has been his risk background, applying these analyses to life situations became handy as he talked about his health and how his health has been taken care of by Healthway.
“Somehow, you get to apply those risk evaluations when in your day-to-day life, evaluating what risks you are going in to and in every decision you make, health is also included.”
The Healthway Experience
For more than five years, Abaño has been with Healthway. In this span, his executive check-ups (ECU) and consultations have been accommodated by Healthway and so far, the experience and investments were worth every dime.
Abaño has been visiting Healthway’s Alabang Town Center (ATC) branch. Even before working with Howden Philippines, Abaño has been with Healthway in his previous companies.
“I’ve been going to Healthway for my yearly executive check-up (ECU) for more than five years,” he said. He added, “My experience has always been delightful in a way that you feel special.”
Abaño described that when you go to Healthway, you get the undivided attention by the staff. More than that, what he remembers the most is how the staff are always smiling, accommodating and happy to greet you.
Even with the doctors of Healthway, the insurance broker CEO was impressed of how receptive and professional the doctors are. “My understanding is that these doctors are also doctors practising in major hospitals.” He emphasized that it was something that gave him comfort about the experience about going to Healthway.
More than just the satisfied experience, Abaño stressed that Healthway has the unique flexibility when it comes to their clients. He explained one of his experiences where he had to go to an urgent meeting with the company and one of the tests was still three hours on schedule. He said that the Healthway staff made way to put him on an earlier schedule.
“We’re in a service industry as well and when you want to treat your clients like a VIP, you go out of your way and try to be as flexible as you can and the same way we, at Howden, treat all our clients as VIPs,” Abaño expressed. “I felt like I was a VIP.”
Game changer opinions
Healthway has been providing client satisfaction through its highly approved health services for 20 years. And for these two decades serving the Filipinos and the rest of its clients, Healthway is in the right position to adapt more accessibility to continue providing satisfactory services to its clients.
Abaño in an interview suggested that Healthway can set the high bar in health services by extending operational hours and opening new branches out of malls. “I think one thing that would be a game changer in that whole space would be availability or accessibility,” he said.
Being the youngest CEO in the insurance industry, this 35-year old executive surely knows the concerns of most employees such as the millenials. “Nowadays we have a lot of BPOs, we have clients that are from BPOs and one of their outcries is that they can’t go to a clinic-based treatment facility after office hours when they need it,” Abaño lamented. He described that most of these employees end up going in hospitals and pay higher bills.
“It’s something that I want to see because it’s accessibility,” Abaño said. He added that it’s not just BPO employees, it’s everyone since one’s health is not timed.
Looking forward with Healthway
Abaño believes that one can do more when one is healthy. “When it comes to health and wellness, I strongly believe that it’s the foundation for us to achieve whatever goals we have in our lives,” he said. “You’d always be faced with a lot of challenges, a lot of stress, and if you are not at a good level of wellness, I think it would be difficult to survive.”
On a personal level, Abaño’s family is also on Healthway services. “I have my wife who’s also with Healthway as well just to have her annual check-up,” he said.
For his company, Howden Philippines, Abaño chose Healthway for the executives and has recently renewed their contract with Healthway. Even to their clients, Abaño said, “We espouse health and wellness for our clients especially for employee benefits clients,” pertaining to the options they offer to their clients at Howden. “Having their check-ups is also something that is critical for them and we included Healthway as potential providers for our clients.”